Cancellation and Refund Policy

Cancellation and Refund Policy

At shreeorganicfarm.com, we strive to provide our customers with a hassle-free shopping experience. We understand that occasionally, you may need to cancel an order or request a refund. To ensure transparency and fairness, we have established the following refund and cancellation policy:

Cancellation Policy:

  1. Order Cancellation Before Shipment:

    • You can cancel your order at any time before it has been shipped. To initiate a cancellation, please contact our customer support team through our designated customer service channels.
    • We will provide a full refund of the purchase price, including any applicable taxes and shipping charges, to the original payment method used during the order placement.

  2. Order Cancellation After Shipment:

    • If your order has already been shipped, it cannot be canceled. In such cases, you may choose to return the product for a refund (see the return policy below).

Return and Refund Policy:

  1. Return Eligibility:

    • To be eligible for a return and refund, the product must be in its original condition, unused, and free from any damage.
    • Returns must be initiated within 30 days from the date of delivery.

  2. Return Process:

    • Contact our customer support team to request a return and obtain a Return Merchandise Authorization (RMA) number.
    • Safely package the product and include all original accessories, manuals, and any promotional items that came with the product.
    • Clearly label the package with the RMA number.
    • Return shipping costs are the responsibility of the customer unless the product is defective or there was an error on our part.

  3. Refund Process:

    • Once we receive the returned product and inspect it, we will process the refund.
    • Refunds will be issued to the original payment method within 10 business days of receiving the returned product.
    • Refunds will be for the product’s purchase price, including any applicable taxes, but do not include shipping charges, unless the return is due to a defect or an error on our part.

Non-Returnable Items: The following items are non-returnable:

  • Mattresses that have been used or show signs of wear and tear.
  • Products that are not in their original packaging.
  • Customized or personalized items.

Warranty Claims: If your product is covered by a warranty, please refer to the warranty information provided with your purchase for specific details on how to make a warranty claim.

Contact Us: If you have any questions or need assistance with returns, cancellations, or refunds, please contact our customer support team through one of our designated customer service channels.